Turn call review into focused coaching.
Help supervisors locate moments worth listening to more closely.
CASE OVERVIEW
THE CHALLENGE
Supervisors cannot listen to every recorded conversation in full. A transcript alone can miss changes in delivery that warrant a closer review of the interaction.
THE SOLUTION
AuraSpeak can analyze recorded audio, distinguish speaker segments and report tonal patterns with supporting timestamps and confidence information. Reviewers can use these signals to select moments for playback and combine them with the transcript, call context and established quality standards.
HOW IT WORKS
A connected path through the work.
The sequence below reflects the process described on the official case-study source.
- 01
Analyze recorded audio, distinguish speaker segments, and report tonal patterns with timestamps and confidence information.
- 02
Use the signals to select moments for playback.
- 03
Combine selected audio with the transcript, call context, and established quality standards.
CAPABILITIES USED
The connected capabilities in view.
Analyze recorded audio.
Distinguish speaker segments.
Report tonal patterns with supporting timestamps and confidence information.
Help reviewers select moments for playback and combine them with transcript, call context, and established quality standards.
BUSINESS VALUE DESCRIBED BY THE SOURCE