ORIGAMIGovernment

Bring public services into one connected journey.

MAXBIT describes an ORIGAMI approach for bringing public services into a shared digital foundation, starting with a priority service and extending from there.

CASE OVERVIEW

PRODUCTORIGAMI

SECTORGovernment

THE CHALLENGE

Government services often cross departments, documents and systems. Citizens and businesses need clearer access to services, while public teams need a consistent way to manage and track requests.

THE SOLUTION

ORIGAMI can combine digital forms, workflow routing, document capture, archiving, notifications and dashboards. A priority service such as business licensing can be designed around existing departmental responsibilities and integrated with the systems already in use.

HOW IT WORKS

A connected path through the work.

The sequence below reflects the process described on the official case-study source.

01
Start with a priority service.
02
Then extend a shared digital foundation.

CAPABILITIES USED

The connected capabilities in view.

Explore ORIGAMI

Digital forms

Workflow routing

Document capture

Archiving

Notifications

Dashboards

BUSINESS VALUE DESCRIBED BY THE SOURCE

A shared digital foundation can help public teams expand online services while retaining their existing responsibilities and systems. Listed benefit categories: operational—reuse forms, routing and document services across departments; citizen experience—make submissions and follow-up easier to access; governance—keep service decisions and records traceable.

Government services often cross departments, documents and systems. Citizens and businesses need clearer access to services, while public teams need a consistent way to manage and track requests.

A connected path through the work.

The connected capabilities in view.

ORIGAMI

Continue with ORIGAMI.

A connected path from escrow request to approval.

Turn a printed receipt into a digital service.

From waiting in line to a guided customer journey.