Make fee collection a complete digital process.
A proposed ORIGAMI workflow connects municipal fee application review, payment references, payment receipts, and certificate delivery in Zanzibar.
CASE OVERVIEW
THE CHALLENGE
Municipal fee collection involves reviewing business details, calculating charges, tracking payments, and issuing a certificate. Partial payments and incomplete submissions require careful follow-up.
THE SOLUTION
ORIGAMI can support a web-form request reviewed by Accounts in ORIGAMI, with corrections returned to the applicant when needed. It can calculate charges using configured service rules, request a ZanMalipo control number, issue payment receipts, and route fully paid requests for verification and certificate delivery.
HOW IT WORKS
A connected path through the work.
The sequence below reflects the process described on the official case-study source.
- 01
Applicant submits a request through a web form.
- 02
Accounts reviews the request in ORIGAMI and returns it for corrections when needed.
- 03
Charges are calculated using configured service rules.
- 04
A ZanMalipo control number is requested and payment receipts are issued.
- 05
Fully paid requests are routed for verification and certificate delivery.
CAPABILITIES USED
The connected capabilities in view.
Web-form requests
Accounts review in ORIGAMI
Return requests for corrections
Charge calculation using configured service rules
Request ZanMalipo control numbers
Issue payment receipts
Route fully paid requests for verification and certificate delivery
Track partial payments and outstanding balances against a request
BUSINESS VALUE DESCRIBED BY THE SOURCE